Evaluation of the order entry system by end users--a step to the new hospital information system

Nagoya University Hospital has developed a new, comprehensive computerized hospital administration system since April 1992. In the present study, a user's evaluation questionnaire survey on the order entry system revealed that the improvements at the human interface level were appreciated by some respondents, but not all users felt the human interface provided, adequately meets their needs. Another presumed advantage of the micro-mainframe-link architecture is fast response, but in our study respondents considered the response time too long. Most users felt that transmission of orders was fast, accurate and clear, and that fast retrieval of the results of laboratory tests was good. Our system with this kind of architecture has thus proved satisfactory except for the slow response time. This study will be useful to reengineer our hospital information system in the next phase.