Related Experiment Videos
Feedback of client-relevant information and clinical practice
Journal of Personality Assessment
|October 1, 1976
Summary
Client feedback significantly impacts perceptions. Honest feedback yields positive outcomes, while false feedback can lead to negative judgments of tools and evaluators, highlighting the importance of truthful communication in client interactions.
Area of Science:
- Psychology
- Communication Studies
- Human Sciences
Background:
- Feedback is client-relevant information communicated directly to clients.
- Reactions to feedback depend on feedback type, presentation context, and individual variables.
- Previous research often shows acceptance of false feedback, leading to negative perceptions.
Purpose of the Study:
- To review the literature on client feedback.
- To analyze the effects of honest versus false feedback.
- To present a rationale for honest feedback within a human science framework.
Main Methods:
- Literature review of studies on client feedback.
- Analysis of research designs involving feedback presentation.
- Examination of subject variables influencing feedback reception.
Main Results:
- False feedback often leads to the derogation of instruments and assessors.
- Honest feedback has demonstrated various positive effects in research and clinical settings.
- Subject variables and feedback conditions influence client reactions.
Conclusions:
- The nature and presentation of feedback are critical.
- Honest feedback is associated with beneficial outcomes.
- A human science perspective supports the use of honest feedback.