Jove
Visualize
Contact Us
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Related Experiment Videos

Do physicians take into account patients' expectations?

C Sanchez-Menegay1, H Stalder

  • 1Department of Medicine, Hôpital Cantonal Universitaire, Geneva, Switzerland.

Journal of General Internal Medicine
|July 1, 1994
PubMed
Summary
This summary is machine-generated.

Related Concept Videos

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by
Same author

Mucosal lesions in a sheep infected with the Border Disease Virus (BDV).

Schweizer Archiv fur Tierheilkunde·2009
Same author

Missed appointments at a Swiss university outpatient clinic.

Public health·2007
Same author

[Fever and weight loss in a 57-year-old patient].

Revue medicale suisse·2007
Same author

[A physician reflects after 20 years of practice].

Revue medicale suisse·2006
Same author

[General practice--linear thinking and complexity].

Revue medicale suisse·2006
Same author

[Quality care in primary care: the importance of patients' reports].

Revue medicale suisse·2006
Same journal

Impact of Health Insurance Coverage on Diabetes Care Quality: A Systematic Review and Meta-analysis of Racial, Ethnic, and Gender Disparities in U.S. Adults with Type 2 Diabetes.

Journal of general internal medicine·2026
Same journal

Assessment of Physician Advocacy Engagement: A Scoping Review and Proposal of an Assessment Tool.

Journal of general internal medicine·2026
Same journal

Relative Burden of Social Determinants of Health on Diverse Populations of Health Resources and Services Administration Health Centers.

Journal of general internal medicine·2026
Same journal

Addressing Moral Distress Among Gender-Affirming Healthcare Professionals.

Journal of general internal medicine·2026
Same journal

Trainee-Led Patient Education to Increase Advance Care Planning in a Geriatric Primary Care Clinic.

Journal of general internal medicine·2026
Same journal

Scholarly Outcomes of a Small Projects Grant Program.

Journal of general internal medicine·2026
See all related articles

Patient expectations for diagnosis, prognosis, and prevention are often unmet during ambulatory visits. Physician awareness of these patient needs did not improve fulfillment, highlighting a gap in communication and care.

Area of Science:

  • Health Services Research
  • Patient-Physician Communication
  • Ambulatory Care

Background:

  • Patient expectations are crucial for satisfaction in healthcare.
  • Understanding whether physicians meet these expectations is vital for improving care quality.
  • Previous research has not fully elucidated the alignment between patient needs and physician actions in ambulatory settings.

Purpose of the Study:

  • To assess the fulfillment of patient expectations during ambulatory physician visits.
  • To investigate the impact of physician awareness of patient expectations on care delivery.
  • To identify key patient expectations in an ambulatory care context.

Main Methods:

  • A study involving 360 ambulatory patients using self-administered questionnaires.

Related Experiment Videos

  • Physicians were randomly assigned to receive or not receive information about patient expectations.
  • Data collection focused on patient-reported expectations (diagnosis, prognosis, prevention, continuing care) and physician responses.

    • Main Results:

    • High patient expectations were reported for diagnosis (94%), prognosis (82%), prevention (76%), and continuing care (80%).
    • A significant lack of agreement was found between patient expectations and physician actions (kappa ≤ 0.3).
    • Physicians frequently prescribed medication but rarely discussed prevention or prognosis, irrespective of knowing patient expectations.

    Conclusions:

    • Ambulatory patients prioritize receiving diagnoses, continuing care, and information on prognosis and prevention.
    • Physician knowledge of patient expectations did not lead to increased fulfillment of those expectations.
    • There is a notable disconnect between patient-centered expectations and the actual care provided in ambulatory settings.