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Managing change to improve outpatient care
British Journal of Nursing (Mark Allen Publishing)
|October 9, 1994
Summary
Establishing a quality circle with client involvement can enhance outpatient care within multidisciplinary clinics. This approach facilitates improvements across various aspects of patient services and team dynamics.
Area of Science:
- Healthcare Management
- Patient Experience
- Clinical Operations
Background:
- Multidisciplinary clinics face challenges in optimizing outpatient care delivery.
- Client feedback is crucial for identifying areas of improvement in healthcare services.
Purpose of the Study:
- To explore the impact of quality circles and client involvement on outpatient care.
- To provide guidance on implementing quality circles in various healthcare settings.
Main Methods:
- Formation of a quality circle involving healthcare professionals and clients.
- Analysis of changes within the multidisciplinary team structure and function.
Main Results:
- Improved aspects of outpatient care were observed following the implementation of quality circles.
- Client involvement positively influenced the multidisciplinary team's approach to care.
Conclusions:
- Quality circles and client engagement are effective strategies for enhancing multidisciplinary outpatient care.
- The model can be adapted for inpatient, outpatient, and community healthcare settings.