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Family perceptions of consumers as case managers
1Department of Psychiatry and Mental Health Sciences, Hahnemann University, Philadelphia, PA 19102-1192.
Community Mental Health Journal
|April 1, 1994
Summary
Family members reported satisfaction with case management services, regardless of whether the case manager was a consumer. Positive attitudes towards consumer case managers were observed among family participants.
Area of Science:
- Mental Health Services
- Social Work
- Healthcare Delivery
Background:
- Family involvement is crucial in mental health care.
- Consumer-delivered services are an emerging model in case management.
- Understanding family perspectives on these services is important for adoption.
Purpose of the Study:
- To assess family member satisfaction with consumer-delivered case management.
- To explore family attitudes towards consumer case managers.
Main Methods:
- Randomized trial comparing case management services.
- Inclusion of family members of clients in the evaluation.
- Surveys or interviews to gauge satisfaction and attitudes.
Main Results:
- Family members were satisfied with the case management services received.
- Satisfaction levels were consistent regardless of the case manager's status (consumer or not).
- Family members held positive views on the capabilities of consumer case managers.
Conclusions:
- Consumer-delivered case management services can achieve high family satisfaction.
- Positive family attitudes support the integration of consumers into case management roles.
- This model shows promise for improving client and family support in mental health care.