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General practitioners' changes to practice due to aggression at work

F D Hobbs1

  • 1Department of General Practice, University of Birmingham, Edgbaston, UK.

Family Practice
|March 1, 1994
PubMed
Summary
This summary is machine-generated.

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Many general practitioners (GPs) implemented changes due to aggression fears, yet most changes were counterproductive. This highlights the need for better support and strategies for handling workplace aggression in medical practices.

Area of Science:

  • Medical Practice Management
  • Occupational Health
  • Healthcare Professional Well-being

Background:

  • Workplace aggression poses a significant threat to healthcare professionals.
  • General practices may alter operations or motivations due to concerns about patient or visitor aggression.

Purpose of the Study:

  • To document practice and motivational changes made by general practitioners (GPs) in response to aggression.
  • To identify the types and prevalence of changes implemented due to fears of abuse.

Main Methods:

  • A retrospective postal survey was conducted among general practitioners (GPs) in the West Midlands Health Authority region.
  • A piloted questionnaire was used to collect data on changes made in response to aggression concerns.

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Main Results:

  • Out of 1093 respondents, 299 GPs reported making 68 different types of changes due to aggression fears.
  • Common changes included striking off patients (11.7%), practice meetings (11.2%), panic buttons (8.6%), and increased deputizing services (7%).
  • A notable percentage of GPs reported decreased commitment (6.7%) and confidence (3.7%), particularly women and Asian-trained practitioners.

Conclusions:

  • Many practice changes implemented to address aggression may be counterproductive.
  • There is a clear need for enhanced support and guidance for general practices on managing and responding to workplace aggression effectively.