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Related Experiment Videos

Computers in the consultation: the patient's view

L Ridsdale1, S Hudd

  • 1Department of General Practice, United Medical and Dental School of Guy's Hospital, London.

The British Journal of General Practice : the Journal of the Royal College of General Practitioners
|August 1, 1994
PubMed
Summary

Patients find doctor

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Area of Science:

  • General Practice
  • Health Informatics
  • Patient Experience

Background:

  • Widespread adoption of computers in general practice.
  • Integration of technology into patient-doctor interactions.

Purpose of the Study:

  • To explore patient perceptions of computer use during consultations.
  • To identify patient concerns regarding doctor's computer use.

Main Methods:

  • Qualitative study involving 30 patients.
  • Interviews conducted within two weeks of consultation.
  • Thematic analysis of transcribed interviews.

Main Results:

  • Patients accept computers for data management.
  • Confidentiality concerns increase with computer experience.
  • Personal touch maintained if doctors use verbal skills and eye contact.
  • Patients desire visibility of computer screen content.

Conclusions:

  • Patient acceptance of computers in consultations is high.
  • Confidentiality and data visibility are key patient concerns.
  • Doctors need enhanced technical and communication skills to manage computer use effectively.

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