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Women's evaluations of their labor and delivery nurses
1University of South Carolina College of Nursing, Columbia 29208.
Objective:
To document women's evaluations of their labor and delivery nurses.
Design:
An exploratory, qualitative study using open-ended, intensive, tape-recorded interviews.
Setting:
Postpartum unit of a 400-bed midwestern hospital, except for two interviews in the women's homes.
Participants:
Sixty-one Lamaze-prepared, married, multigravidae, aged 21-37 years.
Results:
Ninety percent of the women evaluated their nurses favorably, 10% unfavorably. Nurses were evaluated favorably because of their positive participation (80%), acceptance (78%), information giving (75%), encouragement (65%), presence (53%), and competence (7%).
Conclusions:
Although technical competence is important, manner, provision of supportive care, and acceptance of each woman as a unique human being may be a nurse's most important characteristics.