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Public trust: reclaiming or preserving?
1TriBrook Group, Westmont, IL.
Health Care Management Review
|January 1, 1994
Summary
Public trust in healthcare hinges on meeting expectations. A national health program should start with catastrophic coverage to build trust before expanding benefits, ensuring public confidence.
Area of Science:
- Healthcare policy
- Public health
- Health economics
Background:
- Public trust in hospitals is high for medical services but low for costs.
- Concerns exist regarding the potential for comprehensive national healthcare programs to erode public trust if goals are unmet.
Purpose of the Study:
- To explore strategies for maintaining and building public trust in national healthcare initiatives.
- To propose an incremental approach to national health program implementation.
Main Methods:
- Analysis of public perception regarding healthcare costs and services.
- Policy analysis of national healthcare program structures.
Main Results:
- A comprehensive national healthcare program risks public distrust if its objectives are not achieved.
- Incremental benefit addition, starting with catastrophic coverage, is a more viable strategy for building trust.
Conclusions:
- Phased implementation of national healthcare benefits, prioritizing catastrophic coverage, is recommended to foster public trust.
- Addressing public concerns about costs is crucial for the success of any national health program.