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Conflict with less distress: promoting team effectiveness

V I Sessa, J A Bennett, C Birdsall

Nursing Administration Quarterly

|January 1, 1993

Summary

Teamwork in nursing can cause conflict, but this study presents a model to make conflict less stressful and more effective. Understanding pre-conflict conditions and perspective-taking improves team outcomes.

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Area of Science:

Nursing
Team Dynamics
Conflict Resolution

Background:

Nurses increasingly utilize teamwork to manage responsibilities.
Teamwork, while beneficial, can be a significant source of conflict and stress for nursing staff.

Purpose of the Study:

To propose a conflict model for nursing teams.
To enhance the effectiveness of conflict by reducing distress, rather than eliminating it.
To explore the impact of pre-conflict conditions and perspective-taking on team conflict and effectiveness.

Main Methods:

Presentation of a theoretical model of conflict within teams.
Analysis of pre-conflict conditions and their role in team dynamics.
Examination of perspective-taking as a factor influencing conflict outcomes.
Application of the conflict model through practical examples.

Main Results:

Conflict is presented as an inevitable and necessary component of effective teamwork.
The proposed model aims to manage conflict constructively.
Pre-conflict conditions and perspective-taking significantly influence conflict dynamics and resolution.

Conclusions:

Effective conflict management, not avoidance, is key to successful nursing teamwork.
Implementing strategies that address pre-conflict factors and encourage perspective-taking can mitigate distress and improve team effectiveness.
The study provides practical insights for nurses and teams to navigate conflict productively.

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