Generalist model of case management practice

There has been a renewed interest during the past few decades in formalizing the use of case management in the fields of education, health, mental health, and human services. This article presents a generalist model of case management practice including 11 functions that are performed by case managers in many settings where case management is practiced. Several factors suggest that in the future the role played by case managers will become increasingly significant in assuring that clients receive quality services. The forces of program accountability, resource limitations, and client demands for services will intensify the need for developing case management practice models.