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Understanding hospitality

C S Patten

    Nursing Management
    |March 1, 1994
    PubMed
    Summary
    This summary is machine-generated.

    Developing a nursing basis for hospitality can bridge patient needs and business goals. Understanding public, personal, and therapeutic hospitality levels is key for comprehensive hospital guest relations and nursing management.

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    Area of Science:

    • Healthcare Management
    • Nursing Administration
    • Patient Experience

    Background:

    • Integrating patient needs with business objectives in healthcare is crucial.
    • The practice of hospitality has evolved significantly over time.
    • Nursing management requires a deeper focus on hospitality principles.

    Purpose of the Study:

    • To explore the development of a nursing basis for hospitality.
    • To analyze the evolution and levels of hospitality in healthcare settings.
    • To enhance the integration of guest relations programs in hospitals.

    Main Methods:

    • Conceptual analysis of hospitality evolution.
    • Examination of different levels of hospitality (public, personal, therapeutic).
    • Literature review on nursing management and guest relations.

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    Main Results:

    • Hospitality can be categorized into public, personal, and therapeutic levels.
    • A specific nursing basis for hospitality can improve patient-customer relations and business alignment.
    • Understanding these levels aids in creating a comprehensive vision for hospital guest relations.

    Conclusions:

    • Hospitality principles are essential for modern nursing management.
    • Integrating distinct hospitality levels can lead to improved patient experiences and operational efficiency.
    • A stronger nursing foundation in hospitality is needed for healthcare organizations.