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Simplified user poll and experience report language (SUPER): implementation and application

L Rosenthaler1, R Doelz, L Tosoni

  • 1Biocomputing, Biozentrum der Universitaet Basel, Switzerland.

Computer Applications in the Biosciences : CABIOS
|February 1, 1994
PubMed
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This study introduces SUPER, an automated polling system for biological computing users. It tailors questions and analyzes feedback, improving service delivery for academic molecular biology database users.

Area of Science:

  • Bioinformatics
  • Computational Biology
  • Information Science

Background:

  • Biological computing services are often centralized, requiring tailored user support.
  • Current feedback mechanisms like generalized questionnaires are inefficient.
  • Individualized user contact is labor-intensive for service providers.

Purpose of the Study:

  • To develop an automated and tailored polling method for biological computing users.
  • To improve the collection and analysis of user feedback for central facilities.
  • To assess the usage of molecular biology databases among academic users.

Main Methods:

  • Developed a system (SUPER) for automated, tailored polling with branching logic.
  • Integrated multiple-choice questions with conditional branching based on user responses.

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  • Implemented a method for processing answers and generating detailed result tables.

    • Main Results:

    • SUPER successfully automated tailored feedback collection.
    • The system provided detailed insights into user responses for analysis.
    • Applied in a poll querying Swiss academic users on molecular biology database usage.

    Conclusions:

    • Automated polling systems like SUPER enhance the efficiency of user feedback collection.
    • Tailored questioning and detailed analysis improve the understanding of user needs.
    • This method can optimize services offered by central biological computing facilities.