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Building TQM into nursing management

M L Masters, R J Masters

    Nursing Economic$
    |September 1, 1993
    PubMed
    Summary
    This summary is machine-generated.

    Total quality management (TQM) offers a solution for healthcare's cost and quality challenges. Implementing TQM in nursing management can enhance service quality and reduce expenses for customers.

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    Area of Science:

    • Healthcare Management
    • Quality Improvement Science

    Background:

    • Healthcare organizations face persistent challenges in reducing operational costs.
    • Simultaneously, there is a growing demand for enhanced quality of patient services.

    Purpose of the Study:

    • To explore the application of Total Quality Management (TQM) within healthcare settings.
    • To examine the role of nurse executives and managers in TQM implementation.
    • To assess the impact of TQM on healthcare quality and cost reduction.

    Main Methods:

    • This study is a conceptual analysis of Total Quality Management principles.
    • It reviews existing literature on TQM implementation in healthcare and nursing management.

    Main Results:

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  • Total Quality Management (TQM) provides a framework for addressing healthcare's dual challenges of cost reduction and quality improvement.
  • Nurse executives and managers are pivotal in successfully integrating TQM into nursing operations.

    • Conclusions:

    • Implementing TQM in nursing management is essential for improving service quality.
    • TQM adoption can lead to significant cost savings within healthcare institutions.
    • Successful TQM implementation ensures healthcare services meet evolving customer needs.