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Introducing total quality management in an area health board
R I Parker1, M A Bonner, J P Coughlan
1Southern Region of the Department of Community and Health Services, Hobart, Australia.
Australian Clinical Review
|January 1, 1993
Abstract:
It is essential for the health care industry to demonstrate a quality service. The Canterbury Area Health Board (CAHB), New Zealand is in the process of establishing the principles of Total Quality Management (TQM) and this paper addresses the key issues of committing to TQM. Highlighted are the Board's implemented programmes, business plan and role of the health care industry.