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Related Experiment Videos

Service evaluation: time to open both eyes

M Nolan1, G Grant

  • 1Research Division, Faculty of Health Studies, Unniversity of Wales, Bangor.

Journal of Advanced Nursing
|September 1, 1993
PubMed
Summary

Current service evaluation models are limited. A broad, pluralistic approach considering diverse stakeholder views is needed for effective evaluation, as shown in a respite care study.

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Area of Science:

  • Healthcare Management
  • Social Gerontology
  • Program Evaluation

Background:

  • The current emphasis on service evaluation presents challenges.
  • Existing evaluation models often have significant limitations.
  • A need exists for more comprehensive evaluation frameworks.

Purpose of the Study:

  • To highlight limitations in current service evaluation models.
  • To advocate for a broad, inclusive approach to service evaluation.
  • To introduce and illustrate a pluralistic model for service evaluation.

Main Methods:

  • Literature review on service evaluation models.
  • Conceptual development of a pluralistic evaluation framework.
  • Case study analysis of a respite care scheme evaluation.

Main Results:

  • Current models inadequately capture diverse stakeholder perspectives.
  • A pluralistic model offers a more comprehensive evaluation.
  • The respite care evaluation demonstrated the benefits of a broad approach.

Conclusions:

  • Service evaluation requires a broader perspective beyond current models.
  • Incorporating disparate views from interest groups enhances evaluation validity.
  • Pluralistic evaluation models are beneficial for complex care schemes.

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