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Satisfaction with access to general practitioner services in south Auckland
1Department of General Practice, University of Auckland School of Medicine.
Aims:
To describe satisfaction with access to general practitioner services in south Auckland.
Methods:
A random population survey of established residents was undertaken with the sample drawn from electoral rolls. A questionnaire was administered face-to-face by trained interviewers. Satisfaction was graded using a five point scale, with standard "smiley faces" as visual cues.
Results:
Overall satisfaction levels are high, ranging from 3.00 to 4.41 out of a maximum of 5. The lowest satisfaction is reported with charges (3.00), home visiting (3.31), weekend services (3.39), after hours services (3.48), and waiting times (3.55). Satisfaction is lowest amongst Polynesians and the 18-29 age group.
Conclusions:
General practitioners could increase patient satisfaction with access by reducing patient charges and waiting times, and by improving access to services not provided at their usual premises during normal hours. Further research is needed into reasons for low satisfaction in the nonEuropean and younger age groups.