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Total quality management in the hospital setting
1Department of Nursing, Georgia Southern University, Statesboro.
Journal of Nursing Care Quality
|January 1, 1994
Summary
Hospitals are adopting Total Quality Management (TQM), also known as Continuous Quality Improvement (CQI), to enhance patient care and reduce operational costs amidst rising demands and competition. This approach aims to address customer dissatisfaction and financial pressures effectively.
Area of Science:
- Healthcare Management
- Quality Improvement Science
- Hospital Administration
Background:
- Hospitals face pressure for improved quality and lower costs.
- Challenges include customer dissatisfaction, escalating costs, competition, and reduced reimbursement.
- Traditional Quality Assurance (QA) programs are being reevaluated.
Purpose of the Study:
- To examine the concept of Total Quality Management (TQM).
- To explore the rationale behind TQM adoption in hospitals.
- To provide guidance on TQM implementation within a hospital setting.
Main Methods:
- Conceptual analysis of TQM principles.
- Comparison of TQM with traditional Quality Assurance (QA).
- Exploration of hospital case studies on TQM implementation.
Main Results:
- TQM (also known as CQI/QI) offers a framework to improve care and decrease costs.
- Implementation involves strategic planning and addressing potential issues.
- TQM differs from QA in its proactive and systemic approach.
Conclusions:
- TQM is a viable strategy for hospitals to meet contemporary challenges.
- Successful implementation requires understanding its principles and potential pitfalls.
- TQM integration can lead to enhanced operational efficiency and patient satisfaction.