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Related Experiment Videos

A step towards quality improvement: the hospital patient representative program

M E Waters1, A F al-Assaf

  • 1Harris Methodist Health Plan, Ft. Worth, TX 76021.

Journal of Allied Health
|January 1, 1993
PubMed
Summary

This study surveyed hospital patient representatives to update demographic data. Findings reveal current characteristics and perceived roles of these vital patient liaisons.

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Area of Science:

  • Healthcare Management
  • Patient Advocacy
  • Hospital Administration

Background:

  • Hospital patient representatives act as crucial liaisons between patients, staff, and administration.
  • Existing demographic data for patient representatives is outdated, necessitating current research.
  • Varied titles exist for this role, including patient advocate and guest representative.

Purpose of the Study:

  • To identify and analyze the current demographic and occupational characteristics of hospital patient representatives.
  • To examine the perceived roles and responsibilities of patient representatives within hospitals.
  • To address the lack of recent research on this healthcare professional group.

Main Methods:

  • Conducted a national survey of individuals serving as hospital patient representatives.

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  • Collected data on demographic information (age, gender, education, etc.).
  • Gathered information on occupational details and perceived roles within the hospital setting.

    • Main Results:

    • Presents comprehensive demographic data for contemporary hospital patient representatives.
    • Details the occupational backgrounds and common job functions.
    • Highlights the diverse roles and responsibilities as perceived by the representatives themselves.

    Conclusions:

    • Establishes a baseline understanding of the current hospital patient representative workforce.
    • Provides valuable insights for healthcare institutions regarding this role.
    • Underscores the importance of patient representatives in facilitating effective hospital communication and patient experience.