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Panel discussion: the role of quality management in health care today and tomorrow
Abstract:
In March 1993, the Quality Research Institute (Princeton, NJ) held a two-day seminar in Winter Park, Florida, sponsored by Philip Crosby Associates and The Gallup Organization, to discuss quality management in health care. The highlight of the seminar was a panel discussion among some key "down-in-the-trenches" leaders of quality about how to lead an organization through a cultural change; involve physicians in the quality process; reduce costs and variation; introduce guidelines; involve patients; and do more with less.
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