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The effective use of consultants
M C Berger1, L N Ray, V Del Togno-Armanasco
1Creative Resources Group, Lake Oswego, Oregon.
The Journal of Nursing Administration
|July 1, 1993
Summary
Developing a strong working relationship and managing the consultation process are key for successful nurse administrator and management consultant collaborations. This study outlines a four-phase model detailing critical steps for effective engagement.
Area of Science:
- Healthcare Management
- Organizational Consulting
- Nursing Administration
Background:
- Effective collaboration between nurse administrators and external consultants is crucial for healthcare organizations.
- Challenges in managing consultation processes can hinder successful outcomes.
- Understanding the dynamics from both perspectives is essential for optimizing interventions.
Purpose of the Study:
- To describe a structured, four-phase consultation process for nurse administrators and management consultants.
- To identify critical steps and behaviors that foster successful collaboration.
- To provide a framework for optimizing the nurse-consultant working relationship.
Main Methods:
- A descriptive approach outlining a four-phase consultation model.
- Analysis of critical steps and behaviors from both manager and consultant viewpoints.
- Qualitative insights into relationship building and process management.
Main Results:
- Successful consultation hinges on establishing a robust working relationship.
- Effective management of the consultation process across all four phases is vital.
- Specific behaviors at each phase significantly impact the consultation's success.
Conclusions:
- A phased approach, emphasizing relationship building and process management, enhances consultation effectiveness.
- The described model provides a practical guide for nurse administrators and management consultants.
- Optimizing the collaborative process leads to improved healthcare management outcomes.