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[The head nurse and conflicts]

E Bettiolo, P Coccato, L Fanelli

    Rivista Dell'Infermiere
    |April 1, 1993
    PubMed
    Summary
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    Head nurses effectively manage organizational conflicts, particularly intragroup issues. They utilize integrating and obliging conflict resolution styles, with use increasing with age and decreasing with more working years.

    Area of Science:

    • Nursing Management
    • Organizational Behavior
    • Conflict Resolution

    Background:

    • Effective conflict management is a crucial skill for head nurses in healthcare settings.
    • Understanding how head nurses handle workplace disputes is vital for improving team dynamics and patient care.
    • Previous research highlights the impact of conflict on nursing staff and organizational outcomes.

    Purpose of the Study:

    • To investigate the primary types of organizational conflicts encountered by head nurses.
    • To identify the preferred conflict management styles used by head nurses.
    • To analyze demographic differences (sex, age) in conflict management approaches and their relationship with experience.

    Main Methods:

    • A sample of 97 head nurses from general hospitals participated in the study.

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  • The Rahim Organizational Conflict Inventories (ROCI) were employed to collect data on conflict management.
  • Statistical analyses were performed to determine conflict types, management styles, and demographic correlations.

    • Main Results:

    • Intragroup conflict was identified as the most prevalent type of organizational conflict.
    • The 'integrating' and 'obliging' styles were the most frequently used methods for handling interpersonal conflicts.
    • The 'integrating' conflict management style showed increased usage with advancing age.
    • Increased working years correlated with a decrease in interpersonal conflicts.

    Conclusions:

    • Head nurses predominantly face intragroup conflicts and favor collaborative and accommodating resolution strategies.
    • Age and experience significantly influence the adoption of specific conflict management styles among head nurses.
    • Findings underscore the importance of tailored training in conflict resolution for nursing leadership to enhance workplace harmony.