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Use of group 3-level memory telefacsimiles for enhanced interlibrary loan, part II: Network application

V M Bennett1, E Y Dell

  • 1Scott Memorial Library, Thomas Jefferson University Medical Center, Philadelphia, Pennsylvania 19107.

Bulletin of the Medical Library Association
|July 1, 1993
PubMed
Summary

This study evaluated telefacsimile technology for interlibrary loan (ILL) document delivery. Overnight transmission proved effective for improving service speed and potentially reducing costs.

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Area of Science:

  • Library and Information Science
  • Health Sciences Librarianship

Background:

  • The Health Sciences Libraries Consortium (HSLC) sought to optimize interlibrary loan (ILL) services.
  • Advanced features of telefacsimile machines were identified as a key area for improvement.

Purpose of the Study:

  • To test a pilot project for unattended, overnight telefacsimile transmission of nonrush ILL documents.
  • To determine if telefacsimile could serve as the primary method for ILL photocopy delivery.

Main Methods:

  • A pilot project was implemented to assess overnight document transmission via telefacsimile network application.
  • Evaluation criteria included fill rate, service speed, quality, reliability, and cost impact.

Main Results:

  • The project assessed the percentage of ILL requests filled by telefacsimile.

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  • Key performance indicators such as service speed, quality, and reliability were measured.
  • The impact of telefacsimile on overall document delivery costs was analyzed.

    • Conclusions:

    • The study provides insights into the operational aspects and policy implications of using telefacsimile for ILL.
    • Findings inform the optimal use of telefacsimile equipment for library applications.