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Related Experiment Videos

Patient satisfaction with chiropractic care

C E Sawyer1, K Kassak

  • 1Center for Clinical Studies, Northwestern College of Chiropractic, Bloomington, MN 55431.

Journal of Manipulative and Physiological Therapeutics
|January 1, 1993
PubMed
Summary
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Patients generally report high satisfaction with chiropractic care, particularly with doctor accessibility. Perceived treatment outcomes significantly predict satisfaction, while financial aspects and insurance coverage influence dissatisfaction.

Area of Science:

  • Chiropractic care
  • Patient satisfaction studies
  • Health services research

Background:

  • Patient attitudes towards chiropractic care are crucial for understanding treatment effectiveness and patient retention.
  • Identifying factors influencing patient satisfaction can improve the delivery of chiropractic services.

Purpose of the Study:

  • To assess patient attitudes regarding the process and outcomes of chiropractic care.
  • To identify patient characteristics that may predict satisfaction with chiropractic treatment.

Main Methods:

  • A mailed survey was distributed to 541 new and returning chiropractic patients.
  • The survey included a 32-item patient satisfaction questionnaire with a five-point Likert scale, a personal information questionnaire, and a doctor questionnaire.

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  • A response rate of 69.5% (n=376) was achieved.

    • Main Results:

    • Patients reported high satisfaction with doctor accessibility but lower satisfaction with financial aspects, especially those with lower incomes and no insurance.
    • Perception of treatment outcome was the most significant predictor of patient satisfaction.
    • Women reported slightly higher satisfaction than men, but other demographic factors did not significantly influence overall satisfaction.

    Conclusions:

    • Chiropractic patients generally express high satisfaction with their care and providers.
    • Patient perception of treatment outcomes is a key driver of satisfaction.
    • Further research is recommended to explore how the delivery of chiropractic care impacts patient satisfaction.