Putting patients first. Hospitals work to define patient-centered care

Patient-centered care is quickly becoming a reality across the country, as hospitals begin to define and implement the concept. In a series of articles, we examine the phenomenon and present the results of our exclusive new survey. On page 14, what is patient-centered care, and why has its time come? On page 18, what are the human resources implications for administrators? On page 20, the strategic planning and financial considerations. On page 22, a look at the wide range of facilities implications involved in the patient-centered care concept.