An economical rural mental health consumer satisfaction evaluation

An economical direct and indirect consumer satisfaction evaluation was conducted in a rural community mental health center. The inquiry consisted of determining whether clients felt better after a therapy session than prior to it and if they were satisfied with the clinic services. Adjective Generation Technique (AGT) scores indicated that consumers felt significantly better after a psychotherapy session than the comparison group. Results from a postcard survey seem to support this finding, suggesting that approximately 80% of the consumers were satisfied with their clinic experience. The financial costs were less than $125 and staff time amounted to no more than 18 hours.