Quality service and a personal touch: redefining the "M" word

Related Concept Videos

Documentation in Long-Term and Home Healthcare Setting01:29

Documentation in Long-Term and Home Healthcare Setting

Documentation in long-term care facilities and home healthcare settings is crucial for ensuring continuous, coordinated, and comprehensive care for patients. Each setting has its specific documentation processes and tools:
Long-Term Care Facilities
Masonry01:28

Masonry

Masonry, known for its strength, durability, and aesthetic versatility, encompasses construction with solid stone or man-made units like bricks, clay tiles, terra cotta, and concrete blocks, combined to form structures like walls, floors, and arches. These units are placed in a systematic fashion, known as coursing, and are bound together using mortar—a mixture typically made of water, cement, and sand.
The process of building with masonry is hands-on and can be executed with basic tools. A...
Reinforced Brick Masonry01:15

Reinforced Brick Masonry

Reinforced brick masonry is an advanced construction technique that enhances the structural integrity of brick walls by incorporating steel reinforcements. These reinforcements are either placed within the hollow cores of bricks or sandwiched between two layers of masonry, known as wythes, and are then secured in place with grout. Grout is a fluid mixture composed of Portland cement, aggregate, and water, providing the necessary bonding agent for the steel and brick.
To fortify brick walls...
Personal Identity01:25

Personal Identity

Personal identity is the deeply felt sense of self that individuals cultivate over time, intricately woven from intrinsic qualities they consider essential to their existence—qualities such as morality, intelligence, and friendliness. These attributes serve as vital internal benchmarks, guiding individuals in evaluating whether their actions resonate with their true selves.When personal identity takes center stage in one's life, individuals often emphasize their distinctiveness, highlighting...
Impression Management Techniques II: Ingratiation01:29

Impression Management Techniques II: Ingratiation

Ingratiation refers to deliberate behaviors aimed at increasing one’s attractiveness or likability to a target person, often for strategic interpersonal or social gain. This set of impression management tactics is especially prevalent in hierarchical contexts, where influencing someone with greater power or authority can yield significant benefits. Several distinct ingratiation strategies have been identified, each leveraging psychological cues to foster favor and affiliation.Opinion...
Impression Management Techniques III: Aligning Actions01:29

Impression Management Techniques III: Aligning Actions

Aligning actions are communicative strategies individuals employ to maintain social harmony and preserve personal identity in the face of potential disruptions to social norms. These actions are particularly important in managing social impressions when one's behavior might be seen as inappropriate, incompetent, or morally questionable.Types of Aligning ActionsThe three principal types of aligning actions are disclaimers, accounts, and apologies.DisclaimersDisclaimers are preventive; they are...