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Evaluation and audit in a paediatric disability service
1Harper House Children's Service, Radlett, Herts.
Archives of Disease in Childhood
|March 1, 1993
Summary
This study evaluated a paediatric disability service, finding that while consumer satisfaction is high, structural issues like long waiting times need improvement. The service effectively meets consumer needs, but structural improvements are recommended.
Area of Science:
- Paediatric Healthcare
- Clinical Service Evaluation
- Disability Services
Background:
- Evaluating paediatric disability services is crucial for optimizing care.
- Understanding patient and professional perspectives is key to service improvement.
- Auditing structural, process, and outcome aspects provides a comprehensive service review.
Purpose of the Study:
- To report parental and professional responses to a paediatric disability service evaluation.
- To discuss the viability of auditing structural, process, and outcome aspects of clinical practice.
- To assess service aims alignment with consumer needs and identify areas for improvement.
Main Methods:
- Utilized questionnaires for parental and professional feedback.
- Analyzed responses regarding waiting times, outreach work, and overall satisfaction.
- Examined reasons for referrals from parents and other professionals.
Main Results:
- Only 52% of consumers had their waiting time expectations met, indicating structural issues.
- Outreach work was highly valued, with 94% of parents and 84% of professionals finding it supportive.
- 76% of consumers reported being 'very satisfied' and 20% 'fairly satisfied' with the service.
Conclusions:
- The paediatric disability service generally meets its aims and consumer needs.
- High consumer satisfaction suggests effective service delivery in many aspects.
- Addressing structural issues, particularly waiting times, is essential for enhancing the service.