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Related Experiment Videos

Evaluation and audit in a paediatric disability service

H D Cass1, B T Kugler

  • 1Harper House Children's Service, Radlett, Herts.

Archives of Disease in Childhood
|March 1, 1993
PubMed
Summary

This study evaluated a paediatric disability service, finding that while consumer satisfaction is high, structural issues like long waiting times need improvement. The service effectively meets consumer needs, but structural improvements are recommended.

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Area of Science:

  • Paediatric Healthcare
  • Clinical Service Evaluation
  • Disability Services

Background:

  • Evaluating paediatric disability services is crucial for optimizing care.
  • Understanding patient and professional perspectives is key to service improvement.
  • Auditing structural, process, and outcome aspects provides a comprehensive service review.

Purpose of the Study:

  • To report parental and professional responses to a paediatric disability service evaluation.
  • To discuss the viability of auditing structural, process, and outcome aspects of clinical practice.
  • To assess service aims alignment with consumer needs and identify areas for improvement.

Main Methods:

  • Utilized questionnaires for parental and professional feedback.
  • Analyzed responses regarding waiting times, outreach work, and overall satisfaction.
  • Examined reasons for referrals from parents and other professionals.

Main Results:

  • Only 52% of consumers had their waiting time expectations met, indicating structural issues.
  • Outreach work was highly valued, with 94% of parents and 84% of professionals finding it supportive.
  • 76% of consumers reported being 'very satisfied' and 20% 'fairly satisfied' with the service.

Conclusions:

  • The paediatric disability service generally meets its aims and consumer needs.
  • High consumer satisfaction suggests effective service delivery in many aspects.
  • Addressing structural issues, particularly waiting times, is essential for enhancing the service.

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