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Related Experiment Videos

Consumers' evaluation of value-added pharmacy services

D C Malone1, K L Rascati, J P Gagnon

  • 1College of Pharmacy, University of Texas, Austin.

American Pharmacy
|March 1, 1993
PubMed
Summary

Community pharmacies offering value-added pharmacy services (VAPS) increased patient engagement and medication counseling. This demonstrates VAPS programs can positively impact pharmaceutical services and pharmacy survival.

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Area of Science:

  • Pharmacy Practice
  • Health Services Research

Background:

  • Community pharmacies face market competition.
  • Offering value-added pharmacy services (VAPS) is a proposed survival strategy.

Purpose of the Study:

  • To examine the effects of a VAPS program on pharmacy services.
  • To assess patient outcomes in pharmacies offering VAPS.

Main Methods:

  • A study involving 19 experimental pharmacies implementing a VAPS program.
  • 16 control pharmacies without the VAPS program were used for comparison.

Main Results:

  • Patrons of VAPS pharmacies received more services.
  • Patients at VAPS pharmacies were more likely to receive medication counseling from pharmacists.

Conclusions:

  • Value-added pharmacy services programs can significantly impact pharmaceutical services.
  • VAPS can enhance patient interaction and medication adherence support.

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