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Related Concept Videos

Communication01:03

Communication

Communication between two animals occurs when one animal transmits an information signal that causes a change in the animal that receives the information. Organisms communicate with one another in a host of different ways. Signals can be auditory, chemical, visual, tactile, or a combination of these. Communication is a critical behavioral adaptation that promotes survival, growth, and reproduction.
Communication01:28

Communication

Sharing information, concepts, and emotions to foster mutual understanding is communication. The sender, recipient, and transaction must be considered in this manner. The sender is the person who shares the message, the recipient is the person who receives and understands the message, and the transaction is the method used to deliver the message and the variables that affect the communication's context and surroundings. The nurse-client connection is built on therapeutic communication.
Within...
Therapeutic Communication01:30

Therapeutic Communication

Communication is a lifelong learning process. Through therapeutic communication, nurses can collect relevant assessment data, provide education and counseling, and interact during nursing interventions. Sending and receiving messages occur through verbal and nonverbal communication techniques and can happen separately or simultaneously.
Verbal communication depends on language or a prescribed way of using words so that people can share information effectively. The critical aspects of verbal...
Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch01:15

Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch

The history of therapeutic communication can be traced back to Florence Nightingale, who emphasized the importance of developing trusting relationships with patients. She taught that the presence of nurses with patients results in therapeutic healing.
Therapeutic communication is not the same as social interaction. Social interaction has no goal or purpose and consists of casual information sharing, whereas therapeutic communication has a plan or purpose for the conversation. Therapeutic...
Techniques of Therapeutic Communication II: Focusing, Paraphrasing, and Summarizing01:23

Techniques of Therapeutic Communication II: Focusing, Paraphrasing, and Summarizing

Focusing involves centering a conversation on a message's critical elements or concepts. Focusing is valuable if the talk is vague or patients begin to repeat themselves. Sometimes, when patients are asked about their symptoms, they may go off-topic and try to tell their entire life story. Respectfully, the nurse should bring the conversation back into focus.
This therapeutic technique can also be used when a patient brings up pertinent information during a health-related conversation. The...
Barriers to Effective Communication II01:21

Barriers to Effective Communication II

The barriers to effective communication also include cultural barriers, semantic barriers, gender barriers, and time constraints.
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...

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Related Experiment Video

Updated: May 8, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
14:32

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Published on: February 17, 2011

A method for better physician-patient communication

H R Butt

    Annals of Internal Medicine
    |April 1, 1977
    PubMed
    Summary

    Recording physician-patient dismissal interviews on cassette tapes significantly improved patient understanding and healthcare. Patients found taped interviews more helpful than letters, enhancing communication and perceived health outcomes.

    Area of Science:

    • Medical Communication
    • Patient Education
    • Health Informatics

    Background:

    • Physician-patient communication is frequently inadequate, leading to misunderstandings.
    • Effective communication is crucial for patient comprehension and adherence to medical advice.

    Purpose of the Study:

    • To assess the acceptability and usefulness of recorded dismissal interviews for patients.
    • To evaluate the impact of taped interviews on patient understanding and healthcare perception.

    Main Methods:

    • Recorded dismissal interviews between 48 patients and their physicians.
    • Patients received a questionnaire 3 months later to evaluate the taped interview method.
    • Assessed patient access to cassette players and their feedback on the recordings.

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    Main Results:

    • High patient acceptability: 91% felt it improved understanding of physician discussions.
    • Significant perceived benefits: 75% found spouse/relative involvement helpful; 86% believed it improved healthcare.
    • Preference for recordings: 62% preferred the taped interview over a written letter.

    Conclusions:

    • Recording dismissal interviews is an acceptable and useful method for enhancing physician-patient communication.
    • This technique has the potential to improve patient understanding, engagement, and overall healthcare experience.
    • Taped interviews offer a valuable tool to address documented deficiencies in medical communication.