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The Patient Satisfaction Interview for partial hospitalization programs

P W Corrigan, M R Jakus

    Psychological Reports
    |April 1, 1993
    PubMed
    Summary
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    The Patient Satisfaction Interview effectively measures consumer satisfaction in partial hospitalization programs, demonstrating good reliability and stability over six months for assessing treatment experiences.

    Area of Science:

    • Psychiatry
    • Health Services Research

    Background:

    • Assessing patient satisfaction is crucial for evaluating mental health services.
    • Partial hospitalization programs (PHPs) require validated tools to measure patient experiences.

    Purpose of the Study:

    • To develop and validate the Patient Satisfaction Interview (PSI).
    • To assess consumer satisfaction across four key dimensions of PHPs.

    Main Methods:

    • Content validity was established through expert raters and patient validation.
    • The PSI was administered to 30 patients in a six-month PHP.
    • Internal consistency, test-retest reliability, and six-month stability were analyzed.

    Main Results:

    • The PSI demonstrated good internal consistency and test-retest reliability.

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  • Three of the four scales and the overall score showed good six-month stability.
  • The measure is a reliable tool for assessing satisfaction with PHPs.

    • Conclusions:

    • The Patient Satisfaction Interview is a valid and reliable instrument for measuring satisfaction in partial hospitalization programs.
    • Further research should explore its utility in community-based programs.