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Related Experiment Videos

Launching a national helpline

S Crone

    Health Visitor
    |March 1, 1993
    PubMed
    Summary

    The National Asthma Campaign helpline provided crucial support, addressing over 10,000 inquiries in its initial 18 months. Key insights were gained into the concerns and information requirements of individuals with asthma and their caregivers.

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    Area of Science:

    • Public Health
    • Respiratory Medicine
    • Health Communication

    Background:

    • The National Asthma Campaign established a telephone helpline in October 1990 to address public health needs related to asthma.
    • Asthma affects a significant portion of the population, necessitating accessible support systems.

    Purpose of the Study:

    • To describe the operational aspects of the National Asthma Campaign telephone helpline.
    • To identify the primary concerns and information needs of helpline callers.
    • To evaluate the initial impact and lessons learned from the helpline's first 18 months.

    Main Methods:

    • Analysis of call data from the National Asthma Campaign telephone helpline (October 1990 - March 1992).
    • Categorization of caller demographics (e.g., parents, individuals with asthma).
    • Qualitative assessment of reported concerns and information requests.

    Main Results:

    • The helpline successfully managed over 10,000 enquiries within its first 18 months.
    • The majority of callers comprised parents of children with asthma and individuals with the condition.
    • Common themes emerged regarding caller concerns and specific information needs.

    Conclusions:

    • The telephone helpline served as a vital resource for asthma-related information and support.
    • Understanding caller needs is essential for optimizing public health interventions for asthma.
    • The helpline operation provided valuable data for future asthma management strategies.

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