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Updated: Aug 12, 2026

Oral Health Assessment by Lay Personnel for Older Adults
Published on: February 2, 2020
The elderly patient with multiple complaints
1Family Medicine Residency Program, University of California, San Diego, USA.
Abstract:
"Thick chart" patients often have both a stated and an unstated agenda. Failure to recognize the latter can create a crisis of confidence that may prompt the patient to search for a more empathetic physician. So in addition to making a diagnosis in the face of confusing data, the physician must establish confidence by listening carefully and involving the patient in treatment decisions.
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