Quality pays and reduces your risk

The Royal Victorian Eye and Ear Hospital has an active campaign of quality. All departments and all staff are imbued with the spirit of total quality management (TQM). They regularly ask themselves, 'What am I doing now that I can do better?' The hospital has demonstrated savings of more than $3 m over 5 years through improved quality activities. This has led to better quality outcomes for its patients. It has reduced its risk factors and is well placed to survive expenditure cuts.