The aggressive ward visitor: a critical incident analysis

Since its conception by the aviation psychologist Flanagan the critical incident technique has been used in nursing studies to investigate many aspects of nursing practice. While its use as a nursing research tool and a classroom teaching aid have been discussed, little has been written on the use of the technique for individual reflection for those doing post-registration courses. In this paper, the author discusses her personal reflections following a critical incident and the need for the technique to be refined. The framework for reflection is taken primarily from Boyd and Fales. The model describes the process of creating and clarifying the meaning of an experience for oneself.