[Better consultations with patients' help--a method for quality assurance in general practice]

The authors have developed an instrument which is intended to improve consultations in general practice through feedback from patients. The instrument consists of a set of questionnaires with identical questions to patient and physician regarding a recently accomplished consultation. The physician is also asked to fill in a summary evaluation form. The emphasis is placed on the issue of communication between patient and physician. The answers to these questionnaires are used to identify areas where the physician could improve future consultations. Experience has shown that the instrument is easy to use, and provides valuable knowledge. It can be used by physicians working in a one-physician practice or group practice. The benefit will be greatest if the physicians cooperate with colleagues.