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Related Experiment Videos

Computers in the examining room: the patient's perspective

C E Aydin1, P N Rosen, S M Jewell

  • 1Cedars-Sinai Medical Center, Los Angeles, CA, USA.

Proceedings. Symposium on Computer Applications in Medical Care
|January 1, 1995
PubMed
Summary

Clinician use of computers during patient exams did not affect patient satisfaction. The Interactive Health Appraisal System (IHAPS) did not change how patients felt about their healthcare experience.

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Area of Science:

  • Health Informatics
  • Patient Experience Research
  • Clinical Technology Integration

Background:

  • The integration of technology into clinical settings is rapidly evolving.
  • Interactive Health Appraisal Systems (IHAPS) aim to streamline patient data collection and diagnostic support.
  • Understanding the impact of in-exam room technology on patient perception is crucial for adoption.

Purpose of the Study:

  • To evaluate the effect of using the CompuHx Interactive Health Appraisal System (IHAPS) in the examining room on patient satisfaction.
  • To determine if computer use by clinicians during patient consultations influences patient-doctor relationships and confidence in findings.

Main Methods:

  • A survey was administered to patients whose clinicians utilized the CompuHx system versus those whose clinicians did not.

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  • Patient satisfaction levels were compared between the two groups.
  • Data analysis focused on differences in satisfaction with the overall Health Appraisal experience, perceived patient-doctor interaction, exam thoroughness, and confidence in examiner findings.

    • Main Results:

    • No statistically significant differences in patient satisfaction were observed between patients whose clinicians used CompuHx and those who did not.
    • Clinician computer use in the examining room did not lead to perceived depersonalization of the patient-clinician relationship.
    • Patient satisfaction with exam thoroughness and confidence in the examiner's findings remained unchanged regardless of computer use.

    Conclusions:

    • The implementation of Interactive Health Appraisal Systems (IHAPS) like CompuHx in the examining room does not negatively impact patient satisfaction.
    • Patient perception of the clinical encounter is not diminished by the presence of technology during the examination.
    • Further research can explore specific features of IHAPS that might enhance patient engagement or satisfaction.