Patient satisfaction with information provided at an outpatient clinic for respiratory diseases

A survey of 374 unselected patients attending the Respiratory Outpatient Department of a teaching hospital revealed that most patients reported receiving information about the treatment of their disease, but only one-quarter received information about its prognosis. Patients reported receiving satisfactory answers to their requests for information on most occasions, and the overall satisfaction rate with information offered was 88.3%. Patients who had attended the clinic on five or more occasions felt that they had received more information on all items compared with those with fewer than five visits, although the increase was statistically significant only for information on treatment. Patients over 75 years of age generally reported less information than younger patients. The great majority (88.4%) of patients preferred verbal information, but 23% also expressed a desire for written information as well. More attention should be paid to the needs of the elderly and to education about the nature and prognosis of disease. Printed material should also be more widely used.