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Related Experiment Videos

Client-centered approach to develop a seating clinic satisfaction questionnaire: a qualitative study

J McComas1, M Kosseim, D Macintosh

  • 1Physiotherapy Program, University of Ottawa, Ontario, Canada.

The American Journal of Occupational Therapy : Official Publication of the American Occupational Therapy Association
|November 1, 1995
PubMed
Summary
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This study developed a client satisfaction questionnaire for a pediatric seating clinic using a client-centered approach. The new tool reflects user needs, improving program evaluation for better service delivery.

Area of Science:

  • Rehabilitation Engineering
  • Health Services Research
  • Patient-Reported Outcomes

Background:

  • Existing client satisfaction questionnaires for pediatric seating clinics often prioritize professional perspectives over those of service recipients.
  • A gap exists in tools that genuinely capture the experiences and needs of parents and caregivers regarding seating services.

Purpose of the Study:

  • To develop a program evaluation tool using a client-centered methodology.
  • To create a client satisfaction questionnaire that reflects the authentic needs and vocabulary of service recipients.
  • To enhance the evaluation of pediatric seating clinic services from the user's viewpoint.

Main Methods:

  • Conducted semistructured interviews with seven parents/caregivers of pediatric seating clinic service recipients.

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  • Analyzed interview data to identify nine key themes related to the service process and product.
  • Developed a satisfaction questionnaire based on identified themes and participant language.

    • Main Results:

    • A nine-theme framework emerged from qualitative data analysis, covering both service process and product aspects.
    • A novel client satisfaction questionnaire was developed, incorporating participant-generated vocabulary.
    • Initial validation involved feedback on clarity, content, and design from participants and a health professional panel.

    Conclusions:

    • A client-centered approach is effective for developing satisfaction tools that align with user needs.
    • The developed questionnaire offers a more authentic reflection of client experiences in pediatric seating clinics.
    • Further clinical testing is planned to assess the tool's utility and validity in practice.