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Perspectives concerning consumers as case managers

P Solomon1, J Draine

  • 1School of Social Work, University of Pennsylvania, Philadelphia 19104, USA.

Community Mental Health Journal
|February 1, 1996
PubMed
Summary
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Consumer case managers, those with lived experience, reported concerns about professional acceptance but did not experience increased stress or burnout compared to non-consumer case managers in a randomized trial.

Area of Science:

  • Mental Health Services Research
  • Psychiatry
  • Social Work

Background:

  • Case management is a key component of mental health services.
  • The role of consumer case managers, individuals with lived experience, is increasingly recognized.
  • Understanding the experiences of consumer case managers is crucial for service delivery.

Purpose of the Study:

  • To compare the perceptions and experiences of consumer and non-consumer case managers.
  • To assess potential differences in work practices, client interactions, and professional well-being.
  • To evaluate the impact of consumer case management on case manager stress and burnout.

Main Methods:

  • A randomized trial comparing consumer and non-consumer case management models.
  • Semi-structured interviews with participating case managers.

Related Experiment Videos

  • Analysis of perceptions regarding case managers, work, and clients.
  • Assessment of stress, self-esteem, and burnout levels.

    • Main Results:

    • Consumer case managers expressed concerns regarding acceptance by other mental health professionals.
    • The consumer case management team engaged in less collateral contact with professionals and more interpersonal contact with clients.
    • No significant differences were found in stress, diminished self-esteem, or burnout between consumer and non-consumer case managers.

    Conclusions:

    • Consumer case managers integrate into mental health teams without detrimental effects on their well-being.
    • The findings support the integration of consumer case managers within mental health services.
    • Further research should explore strategies to enhance professional acceptance of consumer case managers.