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Frustrating patient visits

P Milgrom1, T Cullen, C Whitney

  • 1Department of Dental Public Health Sciences, University of Washington, Seattle 98195, USA.

Journal of Public Health Dentistry
|January 1, 1996
PubMed
Summary
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A new instrument reliably measures frustrating patient visits for dentists. Identifying these issues, particularly communication problems, may help prevent malpractice claims.

Area of Science:

  • Dental Practice Management
  • Patient-Dentist Communication
  • Medical Malpractice

Background:

  • Frustrating patient visits are a common experience for dentists.
  • These difficult interactions may contribute to professional dissatisfaction and malpractice claims.

Purpose of the Study:

  • To develop and validate a new instrument for measuring frustrating patient visits in dental practice.
  • To assess the reliability and validity of this 22-item tool.

Main Methods:

  • A national mail survey of dentists was conducted.
  • Factor analysis was used to identify subscales.
  • Reliability was assessed using Cronbach's alpha.
  • Validity was determined by correlating subscale scores with practice satisfaction and liability claims.

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Main Results:

  • Factor analysis yielded four subscales: unpleasant feelings, lack of communication, compliance, and practice organization (alpha = 0.60-0.86).
  • Compliance emerged as the most significant factor.
  • Subscale scores correlated with overall practice satisfaction and the frequency of frustrating patient visits.
  • Dentists reporting frequent frustrating visits were more likely to have faced malpractice claims.

Conclusions:

  • The developed instrument demonstrates reliability and validity in measuring frustrating patient visits.
  • It may serve as a valuable tool for identifying patient-dentist communication issues.
  • Addressing these communication difficulties could potentially reduce the incidence of malpractice claims.