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User expectations and perceptions of a patient management information system
1Centre for Applied Psychology, University of Canberra, Australia.
Computers in Nursing
|May 1, 1996
Summary
Disconfirmed expectations in healthcare IT systems significantly impact user perceptions. User support emerged as a key factor differentiating pre-users from users, highlighting its importance in system implementation.
Area of Science:
- Health Informatics
- Human-Computer Interaction
- Information Systems
Background:
- Computer use in healthcare is rising.
- Implemented systems often fail to meet user expectations, leading to disconfirmed expectations.
- Understanding these disconfirmed expectations is crucial for system adoption.
Purpose of the Study:
- To explore the concept of disconfirmed expectations in healthcare IT.
- To investigate the impact of disconfirmed expectations on user perceptions.
- To identify factors influencing these perceptions among different user groups.
Main Methods:
- A questionnaire was administered to 72 pre-users (assessing expectations) and 30 users (assessing perceptions).
- Analysis focused on occupation and system use ratings.
- Discriminant analysis was employed to identify significant differentiating factors.
Main Results:
- Significant differences were found between pre-users and users regarding system use and occupation.
- 'User support' was the primary factor distinguishing between these groups.
- Occupational differences in perception were linked to the system's effectiveness in meeting daily work needs.
Conclusions:
- Disconfirmed expectations significantly influence user perceptions of healthcare IT systems.
- Enhancing user support is critical for successful system implementation.
- Tailoring systems to meet diverse occupational needs improves effectiveness and user satisfaction.