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Human interaction with technology: the accidental user

P Marsden1, E Hollnagel

  • 1Human Reliability Associates Ltd., Dalton, UK.

Acta Psychologica
|April 1, 1996
PubMed
Summary
This summary is machine-generated.

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Accidental users, those interacting with technology without motivation, challenge current human-computer interaction models. This study examines if existing human error and reliability frameworks can explain these interactions.

Area of Science:

  • Human-Computer Interaction
  • Cognitive Science
  • Information Technology

Background:

  • Information technology (IT) is increasingly integrated into daily life and work.
  • Many individuals interact with IT without explicit motivation or prior training, termed 'accidental users'.
  • Current human-computer interaction models often assume motivated users with specific skills.

Purpose of the Study:

  • To investigate the applicability of existing models of human erroneous actions and cognitive reliability.
  • To understand how these models account for interactions involving accidental users and technology.

Main Methods:

  • Review and analysis of established models of human error.
  • Examination of cognitive reliability frameworks in the context of non-expert users.

Related Experiment Videos

  • Theoretical investigation of model limitations when applied to accidental users.

    • Main Results:

    • Existing models of human error and reliability are primarily based on assumptions of motivated users.
    • These models may not fully capture the complexities and failure modes associated with accidental users.
    • The 'benign' user assumption in current models is challenged by the characteristics of accidental users.

    Conclusions:

    • Current models of human error and reliability require adaptation to adequately address accidental users.
    • Further research is needed to develop new frameworks or modify existing ones for non-motivated technology interaction.
    • Designing for accidental users necessitates a re-evaluation of human-computer interaction principles.