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Comprehensive & Cost Effective Laboratory Monitoring of HIV/AIDS: an African Role Model
Published on: October 31, 2010
Mental health-related calls to the CDC National AIDS Hotline
1Centers for Disease Control and Prevention, Atlanta, GA 30333, USA.
Abstract:
The CDC National AIDS Hotline provides confidential HIV-related information and referrals to anonymous callers, twenty-four hours a day. As part of a continuing quality improvement assessment of caller informational needs, 302 randomly selected anonymous overnight calls to the Hotline were evaluated for mental health-related content. Of 302 calls, 34 calls (11.3%) were mental health-related, in that callers spoke about specific mental health-related topics or requested mental health referrals, and 14 calls (4.6%) included signs or symptoms from the Diagnostic and Statistical Manual of Mental Disorders, Fourth Edition (DSM-IV) potentially indicative of mental illness. The results suggest that training in recognizing and referring mental health calls might be useful for Hotline workers. The results also serve as a reminder for all health care professionals and organizations of the potential for overlap between patients' mental health-related needs and patients' HIV-related needs.
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