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Evaluating telephone T.A.L.K

E Kosower1, S Inkelis, N Berman

  • 1West Los Angeles Veterans Affairs Medical Center, USA.

The Journal of Biocommunication
|January 1, 1996
PubMed
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Pediatric residents improved communication skills using the Telephone T.A.L.K. (Trust, Assert, Listen, K.I.S.S.) tool. The intervention significantly enhanced Trust and Listening abilities, aiding future teaching focus.

Area of Science:

  • Medical Education
  • Communication Skills Training
  • Pediatric Residency

Background:

  • Effective communication is crucial in pediatric residency.
  • A structured approach to teaching and assessing resident communication skills is needed.
  • The Telephone T.A.L.K. (Trust, Assert, Listen, K.I.S.S.) instrument was developed.

Purpose of the Study:

  • To evaluate the effectiveness of the Telephone T.A.L.K. intervention for pediatric residents.
  • To improve communication skills through faculty call reviews.
  • To identify key areas for future communication skills training.

Main Methods:

  • Development of the Telephone T.A.L.K. (Trust, Assert, Listen, K.I.S.S.) communication instrument.
  • Implementation of faculty call reviews as an intervention for pediatric residents.

Related Experiment Videos

  • Pre- and post-intervention assessment of communication skills for eight residents.
  • Analysis of call frequencies for 30 residents to guide curriculum development.

    • Main Results:

    • Significant improvement in Trust and Listening skills post-intervention.
    • Near-significant improvement in Assertiveness and K.I.S.S. (Know, Inquire, Solve, Stroke) skills.
    • Identification of specific communication components for targeted future teaching based on resident call frequencies.

    Conclusions:

    • The Telephone T.A.L.K. intervention effectively enhances key pediatric resident communication skills.
    • Faculty-led call reviews are a valuable method for improving resident communication.
    • Data-driven insights from call frequency analysis can optimize communication training programs.