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Ambulatory care certificate program for pharmacists

R K Jannsen1, C M Murphy, D L Kendzierski

  • 1College of Business Administration, University of Illinois, Chicago, USA.

American Journal of Health-System Pharmacy : AJHP : Official Journal of the American Society of Health-System Pharmacists
|May 1, 1996
PubMed
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A specialized ambulatory care certificate program was developed for Department of Veterans Affairs (VA) and Navy pharmacists. The program enhances patient care skills, though initial challenges required program modifications for broader national implementation.

Area of Science:

  • Pharmacy Education
  • Ambulatory Care Pharmacy Practice
  • Continuing Professional Development

Background:

  • The Department of Veterans Affairs (VA) and Navy recognized a need for specialized ambulatory care training for their pharmacists.
  • A collaborative effort between the University of Illinois at Chicago College of Pharmacy, VA, and Navy initiated a certificate program in 1992.

Purpose of the Study:

  • To describe the design, implementation, and outcomes of an ambulatory care certificate program for VA and Navy pharmacists.
  • To identify challenges encountered during the pilot phase and subsequent modifications to the program.

Main Methods:

  • A 103-hour pilot program combining didactic modules (disease management, clinical skills) and experiential education focused on pharmaceutical care.
  • Iterative course modification over one year based on feedback and identified issues.

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Main Results:

  • The pilot course met most objectives but revealed challenges in distance learning, course duration, learner variability, institutional support, knowledge transfer, and evaluation.
  • Post-modification, the program expanded nationally to the VA and Department of Defense, with a 72.7% completion rate (72/99) in its first three years.

Conclusions:

  • The ambulatory care certificate program effectively enhances patient care skills for pharmacists in the VA and Navy.
  • Programmatic adjustments were crucial for addressing initial challenges and enabling successful national dissemination.