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Nurse-physician interaction and job satisfaction

¹Division of Nursing, Regis College, Weston, Massachusetts, USA.

Nursing Management

|June 1, 1996

Summary

Nursing staff job satisfaction is impacted by interpersonal conflicts with supervisors and physicians. Further research explores this significant stressor in healthcare settings.

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Area of Science:

Healthcare Management
Nursing Studies
Occupational Health Psychology

Background:

Job satisfaction is crucial for nursing staff retention and quality patient care.
Interpersonal conflict among healthcare professionals is a recognized source of workplace stress.
Previous studies indicate a link between conflict and reduced job satisfaction in nursing.

Purpose of the Study:

To further investigate the impact of interpersonal conflict on nursing staff job satisfaction.
To identify specific dynamics of nurse/supervisor and nurse/physician conflict.
To provide data for interventions aimed at improving the work environment for nurses.

Main Methods:

Assessment of job satisfaction among nursing staff.
Analysis of reported stressors, focusing on interpersonal conflicts.
Data collection at a large neuropsychiatric Veterans Administration (VA) facility.

Main Results:

Job satisfaction levels were consistent with findings from other nursing studies.
Nurse/supervisor and nurse/physician interpersonal conflict emerged as the primary source of stress.
The study confirms the significant role of interpersonal dynamics in job dissatisfaction.

Conclusions:

Interpersonal conflict is a critical factor affecting nursing job satisfaction.
Targeting conflict resolution strategies may improve the work environment and staff retention.
Further research into these specific conflict dynamics is warranted.

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