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Culture of troubled work groups

¹University of California-San Francisco, School of Nursing, Department of Community Health Systems, USA.

The Journal of Nursing Administration

|September 1, 1996

Summary

Resolving workplace conflict is a key management challenge. This study surveyed nurse managers to identify characteristics of conflicted teams and successful conflict resolution strategies.

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Area of Science:

Healthcare Management
Organizational Psychology
Nursing Administration

Background:

Workplace conflict is a significant drain on managerial resources.
Understanding the dynamics of conflicted work groups is crucial for effective leadership.

Purpose of the Study:

To explore the cultural characteristics of troubled or conflicted work groups.
To identify successful management strategies for these groups.

Main Methods:

A descriptive survey was administered to 115 nurse managers and administrators.
The survey focused on the culture of conflicted work groups and management strategies.

Main Results:

Identified key cultural characteristics prevalent in conflicted nursing teams.
Documented a range of successful strategies employed by managers to address and resolve conflict.

Conclusions:

Effective management of conflicted work groups requires understanding specific cultural traits.
Successful strategies exist and can be implemented by nurse managers to improve team dynamics.

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