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Related Experiment Videos

[An analysis of decision-making process in help-seeking behavior]

I Shimada1

  • 1Shiraumegakuen Junior College Counseling Room, Kodaira.

Shinrigaku Kenkyu : the Japanese Journal of Psychology
|October 1, 1995
PubMed
Summary

This study reveals that people make help-seeking decisions through a consistent two-step process, considering the cost and reasons for needing help before seeking assistance.

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Area of Science:

  • Decision-making psychology
  • Information science

Context:

  • Analyzes help-seeking behavior using the information monitoring method.
  • Utilizes four simulated scenarios to study decision-making processes.

Purpose:

  • To investigate the decision-making process in help-seeking behavior.
  • To understand how individuals gather information before seeking help.

Summary:

  • Sixty-seven participants indicated information preferences across eight categories before seeking help in simulated situations.
  • Data collected on information order, difficulty, hesitation, confidence, and perceived realism of situations.
  • Findings indicate a consistent two-step decision pattern based on help cost and attribution.

Impact:

  • Provides insights into the cognitive steps preceding help-seeking behavior.
  • Informs the design of information systems and support services to better meet user needs.

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